Straight into the fridge
Refrigerate gel as soon as it arrives.
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Help with my order
Storage & freshness
How to care for your products, read the dates and get help if something isn’t right.
Follow your jar’s date
Opening the jar does not restart its shelf life.
Freeze in a suitable container
Do not freeze gel in the supplied glass jar.
When your gel arrives
Your sea moss gel is packed with frozen ice packs for dispatch. Refrigerate it immediately on arrival and keep it refrigerated between uses. Follow the date and storage instructions on your jar.
Understanding the date
Our sea moss gels are produced on the day they are dispatched. Shelf life is measured from production, not delivery or opening.
Use the date and storage instructions on your own jar. Opening it does not start a new shelf-life period.
Every blend has its own guidance
Golden, Sorrel and other blends may have different instructions. Follow the label on the jar you have, rather than applying another blend’s guidance.
Ask about your productFreezing your gel
Sea moss gel can be frozen. Transfer it into a food-safe, freezer-safe container or portion tray first.
Do not freeze it in the supplied glass jar: the glass may crack or break.
For guidance on freezing, thawing and using your specific gel afterwards, contact support@milliesmoss.com. Keep your product name and label details handy.
Other products
For dried moss, powder, gummies, capsules, oils and teas, follow the date and storage instructions on the pack. Gel storage guidance does not apply to every format.
Ingredients & suitabilitySomething doesn’t seem right?
Do not consume gel that arrives damaged, leaking, unusually warm or otherwise suspect. Contact us promptly for advice.
Tell us your order number, which item is affected and when it arrived. Include the label or batch details and photos where helpful. If you cannot provide photos, please still contact us.
Send any photos to support@milliesmoss.com. The current contact form does not accept attachments.
You do not need extra delivery protection to exercise your statutory rights.