Cancellation policy

1. Subscription Cancellation

You may cancel your subscription at any time by contacting us at support@milliesmoss.com. There is no minimum term and no cancellation fee.

To prevent your next subscription order from being processed, please contact us at least 48 hours before your next renewal date.

If a cancellation request is received after this point, your renewal order may already have entered production. Where that is the case the order may still be processed, charged and dispatched, and the cancellation will apply to future subscription orders. If your order has not yet been dispatched, please contact us and we will do our best to stop it.

2. Cancelling Before Dispatch

You may cancel any subscription order at any time before it has been dispatched. Please contact us at support@milliesmoss.com with your order number as soon as possible, as our products are made fresh to order and move into production quickly.

Once an order has been dispatched we are unable to stop it in transit, but please do contact us and we will help.

3. Auto-Renewal

Subscription orders renew automatically at the interval selected at checkout.

By purchasing a subscription, you agree that your selected payment method may be charged automatically until the subscription is cancelled.

Customers are responsible for cancelling their subscription before the next renewal date if they do not wish to receive future subscription orders.

4. Perishable Products and Your Cancellation Rights

Our sea moss gels and other freshly made items are perishable food products. These are exempt from the 14 day cooling off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which does not apply to goods liable to deteriorate or expire rapidly.

Non-perishable items such as capsules, powders and gummies are not exempt, and carry a 14 day cooling off right where they are returned unopened, unused and in their original packaging.

This does not affect your statutory rights where an item arrives damaged, faulty or incorrect. Please see our Return and Refund Policy.

5. Refunds

Where a refund is agreed, we will process it within 14 days of agreeing the refund or of receiving the returned goods, whichever applies. In practice most are processed sooner.

Refunds are returned to your original payment method unless otherwise agreed. Once processed, the time for funds to appear in your account depends on your bank or card issuer and is outside our control.

6. Pausing or Skipping

If you would prefer not to cancel, we can pause your subscription or skip an individual delivery. This keeps your current pricing and means you do not need to set the subscription up again. Please contact us at support@milliesmoss.com.